Privacy Policy

Eitio ("we", "our", or "us") operates the food delivery platform and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and WhatsApp ordering service.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

• Name and contact details (email, phone number)
• Delivery address and location data
• Payment information (processed securely via Stripe)
• Order history and preferences
• WhatsApp phone number and messages (for WhatsApp ordering)

Automatically Collected Information

When you access our services, we may automatically collect:

• Device information (browser type, operating system)
• IP address and general location
• Usage data and browsing patterns
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information to:

• Process and deliver your food orders
• Communicate with you about orders and services
• Provide customer support via WhatsApp and other channels
• Improve our services and user experience
• Send promotional offers (with your consent)
• Comply with legal obligations

3. WhatsApp Messaging Service

When you use our WhatsApp ordering service:

• Your phone number and messages are processed to facilitate orders
• We use AI technology to understand and respond to your requests
• Conversation history is stored to improve service and remember your preferences
• You can request deletion of your conversation data at any time

WhatsApp messages are transmitted via Meta's WhatsApp Business API. Please review WhatsApp's Privacy Policy for information about their data practices.

4. Information Sharing

We may share your information with:

• Restaurant Partners: To fulfil your orders
• Delivery Personnel: Name, address, and phone for delivery
• Payment Processors: Stripe for secure payment processing
• Service Providers: Who assist in operating our platform
• Legal Authorities: When required by law

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

• Encryption of data in transit (HTTPS/TLS)
• Secure payment processing via Stripe
• Access controls and authentication
• Regular security assessments

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements

You may request deletion of your data at any time by contacting us.

7. Your Rights

Under UK GDPR and the Data Protection Act 2018, you have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability
• Withdraw consent

To exercise these rights, please contact us using the details below.

8. Cookies

We use cookies and similar technologies to enhance your experience, analyse usage, and assist in our marketing efforts. You can control cookies through your browser settings. For more information, please see our Cookie Policy.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

10. Children's Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.